Our Order Processing & Fulfillment Guidelines

At Christmas Gift Baskets Inc., we strive to process and ship your orders as quickly as possible. Please review our fulfillment policy for details regarding order processing, shipping, and delivery.

Order Processing

  • All orders are processed within 10 minutes after placement, and a confirmation email is sent to the provided email address. If an order is canceled after 4 hours of being placed, a 20% restocking fee will apply.
  • Orders are shipped the same day (if the same-day service is selected at checkout) or within 1-5 business days unless a future delivery date has been requested by the customer.
  • Once the order ships, a shipping confirmation email with tracking details will be sent.
  • Orders are not shipped on holidays.

Shipping and Delivery

  • Our delivery partners, including Canpar, Purolator, UPS, FedEx, Canada Post, and local couriers, offer delivery options ranging from 1 to 7 days depending on the recipient’s location.
  • Please note that delivery times are estimates and not guaranteed from the time you place your order.
  • We are not responsible for delays caused by third-party courier services. Customers experiencing delays should contact the courier directly for updates.
  • Orders placed after 2:00 PM EST will be processed the next business day and shipped with the fastest available shipping method, including overnight delivery where applicable.
  • Deliveries to the West Coast will take 3-5 business days with the standard delivery option. If you are looking for next-day or earlier than 5 business days, we recommend selecting the overnight delivery option to guarantee the delivery

Damaged Shipments

  • We do not offer refunds for damaged items, as shipping and handling are managed by third-party courier services.
  • If your package arrives damaged, please contact the courier directly to file a claim for compensation.
  • We are happy to assist by providing shipment details and supporting documentation if needed.
  • We are not responsible for any damages caused by third-party courier services. However, in certain cases and at our discretion, we may offer a one-time replacement of the basket. In such instances, the customer will be responsible for covering the additional shipping costs.

Undeliverable Orders

  • If an order is returned to us as undeliverable, a refund will be issued minus the cost of shipping.

International Shipping

  • We ship exclusively to Canada and the USA.
  • Shipping costs are provided at checkout and included in your order confirmation.
  • All orders are shipped from warehouses within Canada and the USA, so no import duties apply to these shipments.

No Refunds for Delivery Delays

Once your order has shipped, the responsibility for delivery lies with the courier. We cannot issue refunds for delayed deliveries caused by third-party carriers.

Delivery Confirmation & Liability

We recommend shipping to an address where someone will be available to receive the delivery in person. If no one is available, the courier may leave the package in a location they deem secure or may attempt redelivery, depending on their policy.

If you believe your package was stolen or cannot be found after delivery, we suggest checking with household members, neighbors, or your building management before contacting the courier.

If you have additional questions or concerns, please contact us at info@christmasgiftbaskets.com or call us at +1-866-541-8889.