
I'm having problem placing an order. What do I do?
If you are having trouble at any stage of the process, we are happy to help! Call us at 866-541-8889 or mail us at help@chrismasgiftbaskets.com
Am I able to customize Gift Basket and /or Gift Box
We would be pleased to customize any one of our ready to ship gift baskets to your specific selections for an additional charge of $21.99 per basket. Alternatively, you can also design and customize your own gift with our service. For customization orders of 10 or more, email us at help@chirstmasgiftbaskets.com and we will be happy to assist you. Please note we are unfortunately unable to offer customization during November and December unless more than 25 units are ordered.
I have questions about your Shipping Policy?
For any questions relating to shipping, please visit our Shipping Policy.
How can I track my order?
Once your basket is shipped, you’ll receive a tracking link by email to follow your delivery in real time. If you need further assistance, feel free to reach out to us at help@christmasgiftbaskets.com.
What is Overnight Delivery?
Overnight Delivery ensures your basket arrives the next business day. This is the best choice when you need a guaranteed fast delivery.
I have questions about your Refunds and Returns Policy.
For any questions relating to exchanges, refunds and returns, please visit our Refund & Returns Policy.
How do I find a specific product?
You can easily browse our collection by typing keywords, names, or categories into the search bar above.
How long does Standard Ground Service take?
Standard Ground Service typically delivers within 3–5 business days across Canada and the USA. It’s a reliable and economical option if your order isn’t time-sensitive.
What size are your Baby clothes?
Most of our baby clothes are sized up to 12 months.
What forms of payments do you accepts?
We accept credit cards, including VISA, MasterCard, and American Express. Online, we accept digital payment methods such as PayPal. We also accept cash payments in our stores. For large, recurring corporate clients, we offer payment terms. We ask that new corporate clients seeking to establish credit with us conduct their first few transactions via prepayment. To set up an account and request credit terms, please email to accounts@christmasgiftbaskets.com.
How can I change currency?
You can change your preferred currency at any point while browsing our website. On the top of the page on the right side, you should see a bar with your currency. Click on the arrow beside it to switch between Canadian and US dollars. Please note you can pay in either currency and ship to either country (Canada or US).
Why don't you offer discounts or have sales?
Many businesses “mark up to mark down” to provide the illusion of value. We prefer to provide our customers with transparent and fair pricing at all times. We work with top brands and select only the highest quality products, as a result, we are unable to offer steep discounts. The good news is that the person receiving your gift will know that it came from the best and you can rest assured that you have selected a gift service company that won’t quit until you are satisfied.
What are the Terms for any Christmas Gift Baskets Promotion?
Limit 1 coupon per customer. Cannot be combined with any other offers or discounts. Offer is not transferable and not valid for cash or cash equivalent. Discount applies to gift baskets and gift boxes only, not to applicable taxes and shipping charges. No adjustments on previous purchases. Offer subject to change without notice. Other restrictions may apply. Online: Discount applied with Coupon Code.