Got Questions? We are here to help!
If you can't find your answers below, start a chat with us!
You and those who receive your gifts must be delighted, or we'll make it right with either an appropriate replacement or refund. Always.
View your order status with our online order tracking page.
Please note: if your order has already been shipped or delivered, we cannot make any changes or cancellation.
You may be able to modify the recipient address, gift message, and delivery date. Orders that can be modified will show blue links in the editable sections.
FREQUENTLY ASKED QUESTIONS BY CATEGORY
GENERAL
How do I send same gift to several people?
Once you have finished shopping and have clicked the “Checkout” button, you will be able to add or edit addresses for each recipient, add an optional gift card or message, and select different delivery dates for each recipient.
Alternatively, you can add a single gift to the cart and then use the “Ship to Multiple Recipients” button which is located under the product image throughout checkout. Each click of the “Ship to Multiple Recipients” button adds the same gift for a different recipient.
Click the button once for each new recipient, then you can update the address, gift message, and delivery date.
How to place an Order?
There are many ways to order with us just choose the way that works best for you.
- Shop the Christmas Gift Baskets to see our full assortment and find the perfect gifts.
- Browse one of our digital Christmas Collections and click on a gift that interests you. The gift webpage will then load and you will be able to add that gift to your cart.
- You can also chat online with our wonderful customer care representatives who will help you place an order.
What is your returne policy?
If you need to return an item, please contact us within 14 days of delivery. Returned items must be unused and in their original packaging. A restocking fee of 30% will apply to all returns. For orders outside the Greater Toronto Area (GTA), the customer will be responsible for the return shipping fees. Please note that custom and perishable items are not eligible for returns. If you have any questions or need assistance, our customer service team is here to help.
Why was the item delivered different than what I ordered?
Quantities are limited and orders are subject to availability. If, after taking your order, an item becomes unavailable, we may substitute an item of equal or greater value. If you have any questions please call us on 866-541-8889 or mail us help@thegourmetgifts.com anytime online.
ACCOUNT
How do I sign into my account when I forgot my username and password?
You'll want to create a new password to sign into your account. Follow these steps:
1. Hover over "Sign In" at the top of the page and click "Sign In" .
2. Click the "Forgot your Password?" link.
3. Enter your email address. Click "Submit" .
4. You will receive an email with temporary password.
5. Return to the sign in page.
6. Enter your email address and the temporary password into the appropriate fields.
7. Click Sign in and reset your password from Your Account page. If you are unable to access your account by following these steps, create a new account or shop as a guest. For assistance with other questions involving your account, call 866-541-8889.
Is the information I provide to Gourmet Gifts kept private?
Please click the link on our website homepage footer titled Privacy to see how Christmas Gift Baskets uses your personal information.
Do you provide secure shopping online and in your stores?
Yes. The Christmas Gift Baskets maintains PCI compliance to incorporate today's highest safety standards during every payment transaction. Whether shopping online or at our Christmas Gift Baskets Flagship Store, you can shop in confidence knowing we have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you.
The security symbols on our site help identify our security.
During checkout, you will know you're on a secured page when the URL begins with HTTPS. The "s" stands for "secure" . For more information, read our Privacy Policy.
SHIPPING
When will my order ship after I make the purchase?
Orders are timed to arrive-by the date you specify. Most items ship immediately. However, fruit is always picked at its peak and shipped as soon as it is harvested. Keep in mind that unseasonable weather sometimes affects harvest. When this happens, fruit shipments may be delayed. Contact Customer Service via our mail help@thegourmetgifts.com.
How do I specify exact delivery date?
Gifts that ship via standard delivery will typically arrive within 7 business days. To specify delivery on an exact day, go to your cart by clicking on the “Cart” icon in the top right of the site. While in the cart, click on the calendar icon. While viewing the calendar, click on the checkbox under the text “Need it to arrive on an exact day?” Additional express charges will be applicable.
I want my gift to arrive on a diffferent date than what your website offered. How do I change it?
To change the date your gift will arrive, click “EDIT” located beside “Delivery Options” A calendar will appear with available shipping options. Use the “NEXT” and “PREV” arrows to change the month. Choose the date that you would like and click “Apply Date.” Dates that are shown in grey are not available for that particular gift and delivery address. Dates that are shown in light brown require an additional express shipping charge.
PRODUCTS
How do I find a specific product?
To send the same gift to multiple recipients, simply add the gift to your cart and select the quantity you need. During checkout, provide the different shipping addresses for each recipient. If you need assistance, feel free to contact our customer support team, and we'll be happy to help you with your order.
Can I find your products in store?
Currently, our unique range of gourmet gifts is exclusively available through our online store. This allows us to offer a diverse selection of high-quality products directly to your door, ensuring you receive the freshest and most carefully curated items. Shopping online with us means you can explore our entire collection from the comfort of your home, enjoy exclusive online offers, and have your gifts delivered wherever you need them.
What size are your baby clothes?
Most of our baby clothes are sized up to 12 months.
BIILLING
What forms of paymet do you accpet?
Credit cards accepted: VISA, MasterCard, American Express. Online payments via PayPal. Cash payments in stores. Payment terms for corporate clients. New clients establish credit with prepayment. Email accounts@thegourmetgifts.com for credit setup.
How do I chnage currency?
You can change your preferred currency at any point while browsing our website. On the top of the page on the left side, you should see a black bar with your currency. Click on the arrow beside it to switch between Canadian and US dollars. Please note you can pay in either currency and ship to either country (Canada or US).
Do you offer gift cards?
Yes, we do! Christmas Gift Baskets proudly offers gift cards to provide a flexible and thoughtful gifting solution for any occasion. Our gift cards are available in various denominations and can be redeemed for any of our premium gift baskets, including gourmet treats, luxury items, and personalized gifts. Whether for birthdays, holidays, or special celebrations, our gift cards ensure that your recipients can choose exactly what they desire from our exquisite collection. Order a gift card today and give the gift of choice and indulgence with Christmas Gift Baskets.
DISCOUNT
Do you offer any discounts on your Christmas gift baskets?
Yes, we do! You can find our latest discount codes and promotions on our homepage, in our newsletter, and by following us on social media. Stay connected to enjoy exclusive offers and updates on our gourmet gifts. Additionally, don't forget to check our "Deal of the Day" and our Weekly Deals for even more savings on our premium gourmet gift baskets.
How can I find current discounts code or promotions?
Current discount codes and promotions can be found on our homepage, in our newsletter, or by following us on social media.
Can I use more than one discount code at a time?
No, our system allows only one discount code per order. Make sure to choose the code that gives you the best deal.
Do you offer discounts on bulk orders?
Yes, we offer special discounts for bulk orders. Please contact our customer service team for more details.
Are there any discounts for first- time customers?
Yes, first-time customers can enjoy a special discount on their first purchase. Sign up for our newsletter to receive your discount code.
How do I apply a discount on my order?
You can apply your discount code at checkout. Enter the code in the designated field and the discount will be applied to your total.